20 Rules for Success
20 Rules for Success
11. Don't expect software vendors to offer you all the services you need for groupware. You may need to use internal people or consultants to ensure your project's success.
12. Groupware is not a quick fix! As part of a re-engineering effort, it may take 2-4 years to see the results.
13. Listen to the people involved in the pilot project. They are experts on what needs to be done and can often suggest ways to better the process.
14. Don't be afraid to make changes! A pilot project is an experiment. Learn as you go.
15. Make sure the software you pick fits with existing systems. Try to amortize your LAN investment by connecting to your mainframe or other legacy systems.
16. You can't change people overnight. Be prepared for resistance!
17. People take time to change. Organizations take even longer!
18. It takes courage to change a corporate culture! Applaud those who are willing to change.
19. Be careful about paving the cow path. There is no point in automating a very inefficient process. There are no big productivity wins here!
20. Groupware can be very political. Make sure it is a big win!
Notes: